High cost of Amata Free Call phone service

Posted on 6 February 2013 under Amata.
Tags: service delivery

Three and a half years ago, Service SA installed a direct-dial phone in the Family Centre in Amata to connect Anangu to a free call service in Port Augusta.1

The free call service was designed to help Anangu access State Government services and information.

On 9 February 2011, the Hon Tammy Franks (Australian Greens) asked the Government for information on the cost and operation of this service.2

Two years later, the Government advised Ms Franks that the cost of establishing and running the service in the 2009-10 financial year was $28, 370 and that during this period the service received 469 calls.3

The Government’s belated advice suggests the cost of providing the free call service was, on average, in excess of $60 a call.


  1. Government of South Australia. 2010. On the Lands: a newsletter for APY communities. Summer Edition 2010, Vol 3, Issue 11, p10. 
  2. Franks, T. 9 February 2011, Question on notice. No. 189. Legislative Council, Parliament of South Australia.
  3. Parliament of South Australia. 5 February 2013. “PY Ku Centres.” Hansard, Legislative Council, p2992.
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