In this interview, we find out about how we can make a formal complaint about a government department or a government official if we believe that they are not carrying out their responsibilities properly or if we think that we have been treated unfairly or unreasonably by an Australian Government department or agency.
If we want to make a formal complaint about a government department or about officials working in a government department, we can get in touch with the Office of the Commonwealth Ombudsman.
To find out more about the Office of the Commonwealth Ombudsman and about how people can make a complaint, we chat with the Senior Assistant Ombudsman in the Social Services, Indigenous and Disability Branch of the Office of the Commonwealth Ombudsman, Mr George Masri.
We talk with Mr Masri about the particular responsibilities and work of his office and what Anangu tjuta need to do if you want to make a complaint about a government service in your community. We’ll be finding out about what steps need to be followed if you want to report something wrong that’s going on and want to make a complaint to the Ombudsman.
If you would like to find out more or want to contact the Office of the Commonwealth Ombudsman, you can call 1800 060 789 or view the website at www.ombudsman.gov.au